Question 1

What is 2N5 Core?

Accepted Answer

2N5 Core is the platform for capturing, storing, and organizing corporate communications carried out across different digital channels.

Question 2

What does 2N5 Core include?

Accepted Answer

The scope may vary depending on the subscribed plan, the channels enabled for the project, and the integrations available within the customer’s environment. 2N5 Core may include:Capture of corporate communications across channels supported by the platformSecure storage and institutional retention of communicationsSecure backup of interactions and associated contentManagement of entities, managers, and usersExecutive dashboards and usage indicatorsExecutive and operational reportingVisibility into user and channel connectivityOn-demand intelligent search and analysisA foundation for audit, governance, and business continuity across corporate communicationsThe channels available for capture, storage, supervision, and analysis may vary depending on the contracted scope, enabled integrations, and the platform’s technical availability. In addition, certain channels may be subject to local regulations, third-party policies, licensing requirements, and operational limitations specific to each country or region. For this reason, we recommend confirming with 2N5 which channels are currently available for your environment and jurisdiction.

Question 3

Commercial Video – WhatsApp

Question 4

PDF: How WhatsApp Supervision Works

Question 5

Link to the WhatsApp Supervision Demo

Accepted Answer

https://app.arcade.software/share/dAWDJ9SwOqp5xJsV0ceZ

Question 6

Which channels can be stored by 2N5 Core?

Accepted Answer

WhatsApp, telephony, Microsoft Teams, Zoom, email, and other corporate channels supported by the platform.The channels available for capture, storage, supervision, and analysis may vary depending on the contracted scope, enabled integrations, and the platform’s technical availability. In addition, certain channels may be subject to local regulations, third-party policies, licensing requirements, and operational limitations specific to each country or region. For this reason, we recommend checking with 2N5 which channels are currently available for your environment and location.

Question 7

Does 2N5 Core work as a backup solution?

Accepted Answer

More than just a backup. 2N5 Core creates an organized institutional repository for auditing, governance, compliance, and corporate intelligence.

Question 8

Can I search past communications?

Accepted Answer

Yes. The platform provides search and information retrieval mechanisms for stored data.

Question 9

What is the difference between the artificial intelligence capabilities of 2N5 Core and 2N5 Compliance?

Accepted Answer

2N5 Core includes artificial intelligence capabilities designed for on-demand consultation and analysis across the historical repository of corporate communications captured by the platform. These capabilities enable managers and authorized teams to obtain summaries, identify trends, monitor usage indicators, analyze recurring topics, and extract relevant insights from recorded interactions, always in a targeted and user-initiated manner.2N5 Compliance, in turn, expands this scope by adding a continuous layer of governance, supervision, and compliance oversight. In this model, artificial intelligence can support the enforcement of corporate policies, the identification of potential risks, the generation of alerts, the auditing of communications, and the ongoing monitoring of situations that require a higher degree of control, traceability, and organizational visibility.In practical terms, 2N5 Core uses artificial intelligence as a tool for on-demand consultation, contextualization, and analytical support, while 2N5 Compliance extends these capabilities to include continuous supervision, governance, compliance, auditing, and risk management.

Question 10

What is the difference between the analytics capabilities of 2N5 Core and 2N5 Compliance?

Accepted Answer

2N5 Core is designed for structured queries and on-demand analysis across the historical repository of corporate communications. It combines deterministic analytics, based on rules, filters, indicators, and structured queries, with consultative analytics, allowing managers to obtain summaries, context, and analytical support through targeted questions.2N5 Compliance extends this scope with generative analysis, using artificial intelligence to interpret communication content more deeply, support audits, identify sensitive situations, assess risks, and strengthen governance and compliance processes.In practical terms, 2N5 Core supports the management and intelligent exploration of corporate communications, while 2N5 Compliance adds a more advanced layer of AI-driven supervision, auditing, and risk management.

Central de Conhecimento/FAQ

What is 2N5 Core?

What does 2N5 Core include?

Commercial Video – WhatsApp

PDF: How WhatsApp Supervision Works

Link to the WhatsApp Supervision Demo

Which channels can be stored by 2N5 Core?

Does 2N5 Core work as a backup solution?

Can I search past communications?

What is the difference between the artificial intelligence capabilities of 2N5 Core and 2N5 Compliance?

What is the difference between the analytics capabilities of 2N5 Core and 2N5 Compliance?

Phone BR: + 55(11) 2050-1096

Phone USA: + 1(647) 247-5289

WhatsApp: + 55(11) 2050-1096

Email: comercial@2n5.com.br

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